[24]7.ai announces 3 new Community Development Programs in Meghalaya

Shillong (Meghalaya), Aug 25:[24]7.ai, a global leader in intent-driven customer solutions and contact centre services, today announced the launch of three unique community development programs (Project Udaan, Project Nirmalya and Women empowerment initiatives), as part of its continued and unwavering commitment to the growth and development of the state of Meghalaya.

[24]7.ai, was the first to set up international BPO operations in Shillong two years ago and has since expanded operations to offer both direct and indirect employment career opportunities for youth across the state. [24]7.ai aims to be an employer of choice, with a strong commitment to providing local talent with a unique opportunity to work on global Fortune 500 companies while still living in their home state.
It has invested in creating a vibrant 25,000 sq ft facility at Shillong Technology Park and has constantly engaged with young talent to shape them into successful professionals.

The Company is now looking at further investing in Meghalaya through its Corporate Social Responsibility (CSR) initiatives under the [24]7.ai Foundation. As part of its ambition to put Meghalaya on the global IT/ map, the company will invest in creating an eco-system of industry ready BPO professionals. As part of the Skilling initiative, Project Udaan, local youth will gain expertise in harnessing new technology such as Artificial Intelligence, enabling them to be job ready and elevate customer experience in the BPO sector.

The youth will be put through an intensive a 20-day training program, which will leverage [24]7.ai’s in-house training expertise in the BPO sector to equip them to be industry ready and enable financial independence. The curriculum is tailored to offer individualized feedback and will help address language barriers that youth from underprivileged communities may face. The certificate awarded at the end of the training period will enhance employability, including at [24]7.ai, where they will be offered roles on passing the requisite criteria and tests.

In addition, [24]7.ai also extends its support to women through its empowerment initiatives.
By offering training in diverse fields, such as Tally, office administration, desktop publishing, driving, tailoring, and beautician services, the company is working towards promoting women’s economic independence in Meghalaya.

A third project that has been launched is Project ‘Nirmalaya” that seeks to address the pressing issue of children dropping out of government schools due to the lack of proper sanitation facilities.

By constructing portable clean toilets for students, the project aims to improve attendance and create a conducive learning environment. Currently, 14 toilets have been installed across 5 schools. [24]7.ai aspires to raise this number to around 50 toilets by the end of the fiscal year.

Speaking on the initiatives, CM C Conrad K. Sangma, said, “We are truly delighted to witness the impact that [24]7.ai is trying to bring about in Meghalaya. Their commitment to multiple community development projects that aim to empower our young men and women to be skilled and offer school children a better and cleaner environment, are truly commendable.

Through programs like “Udaan” the Youth Skill Development initiative, and women skilling projects,[24]7.ai is making a tangible difference in the lives of our youth, equipping them with essential skills for a brighter future. We value their collaborative approach and look forward to furthering our partnership in driving positive change and building a stronger Meghalaya together.”

Expressing the company’s dedication to community development, Nina Nair, SVP and HRD Head, India said, “Our journey in Meghalaya has been rapid. We now want to bring in transformative changes by bridging the talent and unemployment gap through which we can unlock a wealth of untapped potential and foster a generation that can adapt, innovate, and contribute meaningfully to the State’s workforce.

Our aim is to provide Quality education and vocational training to empower youth and women to foster sustainable economic growth. Another important endeavor, ‘Project Nirmalaya’ is to provide proper sanitation facilities at schools for the girl child. We thank the Chief Minister of Meghalaya Conrad K. Sangma and his team for their support and hope that we can contribute positively to the continued development and welfare of the state of Meghalaya “

[24]7.ai acknowledges the crucial role of government support in community development. The company has received subsidized rental for training infrastructure for the youth skilling programme from the Meghalaya government, further reinforcing their collaborative approach towards uplifting the community.

The company runs several initiatives for Corporate social responsibility under the [24]7.ai Foundation pan India.

[24]7.ai software and services use artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company’s advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world’s largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels.